LASER QUEST/ICE SKATING/ESCAPE ROOMS

Important Notice Regarding Arrival Time

Customers please can you ensure that ALL of the people attending your party arrive at the Centre AT LEAST 15 MINUTES before your game/session is due to commence.  We are extremely busy on Saturdays and Sundays, therefore any late arrivals may not be able to participate in the game session as we must keep to time to prevent delays for other customer’s parties. Please be aware the refunds will not be given.

General Terms & Conditions

At all times children are the responsibility of the supervising adult / guardian. Ice Quest does not provide services of supervision to children using the centre, although Laser Quest games are supervised by staff.

Staff members are present to ensure the correct use of the Laser Quest equipment, access first aid facilities and to implement the centre rules for Ice Skating, Laser Quest & Escape Rooms.

We cannot guarantee to accommodate extra players without being given prior notice. Increasing numbers is subject to availability.

We advise wearing flat shoes with a sole that grips in Laser Quest, trousers & layers for skating.

No food or beverages may be taken into, or consumed in the kit-up area (also known as the Airlock) or the Arena at any time.  Or on the rink itself whilst skating.  You may only consume food and drinks purchased in our business - this is inside or outside Ice Quest on our picnic benches.

Due to the size of the Laser Quest equipment and the nature of the game, it is deemed unsuitable for children under the age of 5/6, we do recommend that small framed children try out the packs beforehand. 

Use of foul and abusive language is prohibited.

Threatening, rude or intimidating behaviour towards any of our staff or customers will not be tolerated, and will be reported to the police.

Anyone deemed to be under the influence of intoxicating beverages or illegal substances will be refused entry to the centre.

The company does not accept responsibility or liability for lost or damaged possessions. Customers leave their belongings in the Kit-up area or seating areas at their own risk.

All players/skaters participate at their own risk. The company does not accept liability for loss or injury of any nature caused through misuse of Laser Quest equipment, lack of parental supervision or failure to comply with the Centre Rules.  The company reserves all rights to admission.

The company reserves the right to alter times, attractions and prices without notification.

Laser Quest is played in a dark environment with flashing lights and glowing  paint. If you are unsure about its suitability, please discuss your concerns with a member of staff beforehand.

Late arrivals may miss their game slot or part of the skating session, in which case no refund will be offered.

General public games are open to players of all ages and abilities.

The maximum number of packs available is subject to change. Whilst every effort is made to maintain the maximum number of packs, there may be occasions when this is not possible.

 

We provide the world's best selling recreational 'Roxa' Ice Skates, these are our house skates and we also provide some sizes in laced Hockey Skates.  Customers may also skate in their own skates.  We do not give refunds for any skaters after they have skated on the rink. Children 5 & under must be accompanied on the rink with a paying adult.

Ice Surfaces vary - snowier slower surface is safer for novice skaters with families, we control our chillers to make skating safe & fun. Skates are grinded  in house 'medium sharp' again ensure novice skaters can have fun without the blades making the skate speed too fast.  Skaters may use their own skates.

Each game session of Laser Quest lasts for a total of 20 minutes. 5 minutes is allocated for the kit-up and game briefing, and 15 minutes for game play.  The break time before game two does vary depending on how busy we are and to accommodate thorough cleaning of the equipment in between groups.

Escape Rooms

All our Escape Rooms include a varied level of technical equipment and we spend much time ensuring everything is maintained to a high standard and  replaced where necessary   As with any technical equipment we cannot guarantee everything and if a part of the computer or lighting etc fails we will do our best to ensure this does not effect customers overall experience. But please remember this can sometimes be out of our hands.  We will not discount or refund any booking if this happens.  

Terms and conditions are subject to change. Please check before participating.

Refund & Cancellation Policy

Please note that for any advanced bookings you will be charged a non-refundable deposit or full payment.

Full payment is required 7 days before your booking. If you provide at lease 14 days notice you may at the discretion of the management , postpone your booking only once to a new date within 3 months.  Many packages require full payment when you book, especially during Covid 19 as we have less spaces available.

Should you need to cancel the booking then you will lose your deposit or the full balance of your booking if you have paid in full in advance.  If you have to cancel due to Covid 19 - please do this as soon as possible, as we are a small business and will need to re book the spaces you reserved.   Under these circumstances the Manager will place a longer valid date on your booking and will also allow you to transfer any payment to any of our activities.  We will not be able to refund any payments as this impacts our business.

Should you need to move your booking, it is at the sole discretion of the management as to whether they will allow this or if there are available game slots on alternative dates. We will always try to accommodate customers but in the event that this is not possible then your booking deposit will be lost.

Please notify changes in group size for any party bookings at least 2-3 days before your booking. Please be aware that we cannot guarantee availability if you wish to increase player numbers.

Ice Quest reserves the right to charge for participants who do not attend.

VIP Offers or on The Day Offers

From time to time we send out special VIP Offers or announce offers over the PA on the day - these are designed to fill quieter periods in the business or where customers have had to cancel short notice.  We cannot discount any bookings that have been made at full price, they are for new business only.

The offer is for single use/family - one per registered email and not for larger groups or associations. 

Safety Rules

   LASER QUEST  

  • FACE COVERINGS ARE OPTIONAL

  • YOU NEED TO BE AT LEAST 6 YRS OF AGE

  • NO RUNNING !

  • FLAT OR LOW HEELED FOOTWEAR ONLY – NO OPEN TOE SHOES OR FLIP FLOPS PLEASE.

  • NO PHYSICAL CONTACT WITH OTHER PLAYERS.

  • DO NOT CLIMB ON THE SCENERY.

  • DO NOT CROUCH OR LIE DOWN.

  • HOLD THE LASER GUN WITH 2 HANDS.

  • LASER QUEST IS PLAYED IN A DARK AND UNUSUAL ENVIRONMENT WITH LOUD MUSIC, LIGHTING AND SMOKE EFFECTS. IF YOU ARE UNSURE ABOUT YOUR SUITABILITY FOR THIS THEN PLEASE SPEAK TO A MARSHAL. (SMOKE NOT IN USE AT MOMENT DUE TO COVID RESTRICTIONS)

  • ANY PERSON WITH A MEDICAL CONDITION SHOULD CONSIDER THAT LASER QUEST IS A GAME THAT REQUIRES SIGNIFICANT PHYSICAL EXERTION.

  • IF YOU NEED HELP SPEAK TO THE MARSHAL OR MANAGER

ICE SKATING

 

  • FACE COVERINGS ARE OPTIONAL

  • SKATERS WITH THE CHILDREN IS GREAT FUN BUT WE ARE AWARE THAT THIS IS NOT ALWAYS POSSIBLE

  • WITHOUT ADULTS - SKATERS MUST BE 6 YEARS OF AGE & WE RECOMMEND HIRING A SKATE AID TOO

  • SKATE ANITCLOCKWISE, TAKE CARE WITH THE SKATE AIDS DO NOT BUMP INTO ANYONE

  • DO NOT SKATE IN LONG CHAINS OF OVER 2 SKATERS AS THIS EFFECTS THE SAFETY OF OTHER SKATERS DO NOT SKATE WITH TRAILING SCARVES, BAGS OR RUCKSACKS - THIS CAN EFFECT YOUR BALANCE

  • DO NOT LIFT OR CARRY BABIES OR CHILDREN WHILST SKATING 

  • TAKE WTIH SKATES AS THE BLADES ARE SHARPENED REGULARLY TO MEDIUM SHARP

  • HIRE A SKATE AID IF YOU ARE A NOVICE CHILD SKATER

  • LISTEN TO THE ICE MARSHAL & THE PA ANNOUNCEMENTS

  • DO NOT SIT ON THE BARRIERS

  • KEEP THE ENTRANCE ONTO THE ICE CLEAR & FREE FOR SKATERS TO STEP ON & OFF THE RINK

  • ALL PARTICIPANTS MUST WEAR SKATES (YOUR OWN ARE PERMITTED)

  • WE RECOMMEND WEARING GLOVES & WARM CLOTHES & COVER ARMS/LEGS ESPECIALLY FOR NOVICE SKATERS.

  • KNEE PADS & WRIST PADS ARE GOOD IF YOU ARE NEW TO SKATING

  • SKATE AIDS ARE HEAVY SO PLEASE HELP SMALL CHILDREN 

  • NEVER DIG YOUR BLADE INTO THE ICE - YOU WILL BE ASKED TO LEAVE THE CENTRE IF YOU DO THIS

  • NO EATING OR DRINKING ON THE RINK

  • REMOVE SKATES BEFORE USING THE TOILETS AS SKATES ON THE FLOOR ARE SLIPPY

  • NO SILLY BEHAVIOUR AND DO NOT SKATE ACROSS THE RINK OR SKATE TOO FAST 

  • LIKE HORSE RIDING OR RIDING A BIKE - ICE SKATING IS A MEDIUM RISK ACTIVITY

  • ACCIDENTS DO HAPPEN AND THEY MUST BE REPORTED TO A MEMBER OF STAFF

  • A FIRST AIDER IS ALWAYS ON DUTY & RECORDS ANY ACCIDENTS

ESCAPE ROOMS

  • FACE COVERING ARE OPTIONAL IN THIS ACTIVITY

  • YOU ARE NOT ACTUALLY REALLY LOCKED IN AND CAN LEAVE AT ANYTIME

OFFERS & PROMOTIONS

From time to time we use special offers or promotions.  These can only be used once and not in conjunction with any other offer.  Our £5 off Vouchers - these are limited and distributed by the Duty Manager during the summer months.  You can use them on Laser Quest, Ice Skating & money off Bar/Food purchased.  Only 1 x Voucher is permitted for use on our Clue HQ Escape Rooms as we are a franchise.  To book - simply email us and we will book this for you.  You must bring your Voucher with you for us to discount the price of the activity you have booked.

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